Customer Service Administrator

Based on the Riverside Industrial Estate, Middlesbrough

If you are from a labelling print, packaging background (preferably) using estimating systems and want a challenge. Working and supporting with the Sales, Customer service, Production and Planning teams to develop cost estimates on routine and complex jobs as required by our customers. Offering a one-stop service - cradle to grave for key customers.  The first person contact for all services.

JOB DUTIES

Analyse documentation to prepare time materials and cost estimates

Utilise Label Traxx estimating software to provide quotes and information

Cost jobs using a variety of substrates and printing methods

Revise estimates as required

Maintain quality standards, assure quality standards are met before delivering a quote

Cradle to grave customer service, processing orders and raising estimates.

Assist in booking in jobs and liaise with customers

KEY SKILLS

Highly proficient numeracy skills

Detail orientated

Good negotiating skills

Able to undertake project management

To work to deadlines

Commercial awareness of the Label, print and packaging industry

Proficient at using estimating software ( training given)

Excellent communication skills

Job Type: Full-time

Benefits:

• Company Pension
• 30 days holiday per annum
• Free Parking

Hours:

• 37.5 to 40 hours per week, working between 8.30 am and 5pm.  

Ability to commute/relocate:

• Middlesbrough: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service / Sales / Office experience min 5 years