Customer Service Advisor in Guildford, Surrey

Our client is a fast-growing business with a strong retail presence. They are seeking a Customer Service Advisor to join their team and play a key role in delivering an outstanding customer experience. This is a varied position combining customer service, order management and stakeholder communication, making it ideal for someone who enjoys problem-solving and working in a fast-paced environment.

Company Benefits:

• Supportive and collaborative team environment.
• Ongoing training and development opportunities.
• Hybrid working opportunities where applicable.
• Opportunity to join a growing and ambitious business.
• Long-term career progression opportunities.

Key Responsibilities:

• Providing exceptional customer service via telephone, email, social media and online channels.
• Managing customer enquiries relating to products, orders, deliveries, returns and general support.
• Processing and monitoring orders, ensuring any delivery issues are identified and resolved promptly.
• Managing returns, refunds and customer complaints in a professional and efficient manner.
• Monitoring and responding to customer reviews and feedback, escalating issues where required.
• Processing customer orders and maintaining accurate records within internal systems.
• Liaising closely with warehouse, logistics and operational teams to ensure smooth order fulfilment.
• Supporting retailer, distributor and partner communications, responding to enquiries and providing guidance where required.
• Contributing to business initiatives, projects and continuous improvement activities.

Experience and Skills Requirements

• Previous experience in a customer service, customer support or order processing role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and the ability to prioritise workloads effectively.
• Exceptional attention to detail and accuracy.
• Ability to handle customer complaints professionally and confidently.
• Comfortable using CRM, order management and customer service systems.
• Positive, proactive and solution-focused approach.
• Ability to work independently whilst contributing effectively as part of a team.
• Genuine passion for delivering an outstanding customer experience.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.