Customer Service Advisor

• Job Title: Customer Service Officer
• Client: Provide Equipment Hub Croydon
• Working days: Monday- Friday (every 7/8 weeks there will be a requirement to work a Saturday (a day off during the week). All staff on Saturday rota
• Hours: 08:30 - 17: 00 with half an hour for Lunch, Every 10 weeks or so, there will be a requirement to do a week of 09:30 - 18:00 shift.
• Working arrangements: 3 days in the office/ 2 days from home (once fully trained - managers discretion) (CR0 4RR)
• Pay Rate: £16 per hour PAYE

Job Duties:

• Being the first point of contact for interaction with vulnerable clients and their carers.
• Take decisions within established procedures dealing with end user and prescriber queries and issues.
• Ability to work flexibly to support the move to stretched working days and weekend operating as required.
• Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
• Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

• Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
• Experience liaising with carers and understanding their needs and challenges
• Previous experience in a customer facing role
• Strong interpersonal skills, including empathy, patience and active listening
• Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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