Customer Service Advisor

Location: Newark, Nottinghamshire
Salary: £28,000–£32,000 per annum
Contract: 6-month fixed-term, Monday–Friday, core hours 8:00–16:30 (37.5 )

We are looking for a Customer Service Advisor to join a busy team in Newark. In this role, you will work alongside 3 Customer Service Advisors and a Team Leader, collaborating closely with Technical Coordinators and other office team members to deliver excellent service to both B2B and B2C customers.

This position is initially a 6-month fixed-term maternity cover, with the potential to become permanent for the right candidate and based on business needs. You will receive a full 6-week onboarding and training plan, along with a comprehensive handover to ensure your success from day one.

The role involves managing inbound and outbound calls, processing purchase orders, and maintaining workflows using CRM and SAP. It is a varied and busy position, ideal for someone who is organised, detail-oriented, and enjoys having a dynamic day-to-day schedule.

Key Responsibilities

• Manage inbound and outbound calls while providing outstanding customer service
• Process orders and maintain workflows using CRM and SAP
• Carry out general office and administrative duties as required

You will have:

• Proven experience in customer service within an office environment
• Excellent telephone communication skills
• Highly organised, meticulous, and capable of managing multiple tasks simultaneously
• Confident using CRM, SAP, or similar systems
• Proactive team player who can work independently when required