Customer Service Advisor in Derby, Derbyshire

We’re recruiting Customer Service Advisors earning £15.34 per hour, with overtime paid at £23.01 after 40 hours. You’ll support customers by handling enquiries, resolving queries, providing excellent service and working with colleagues to deliver the best possible customer experience.

Customer Service Advisor benefits:  

• 7 weeks of structured training and mentoring.
• Training and support to build confidence and capability from day one.
• Free parking provided.
• Accessible via the Skylink Bus Route.
• Training is included to prepare you for this role

Customer Service Advisor role:  

• Put customers at the heart of everything you do.
• Handle customer enquiries and work towards the best possible outcome.
• Listen carefully and make customer interactions simple, effortless and easy.
• Take ownership and accountability for customer queries and outcomes.
• Work efficiently while maintaining high standards of service and quality.
• Look for opportunities to reduce repeat contact and improve the customer experience.
• Work collaboratively with colleagues and contribute positively to team success.
• Take part in the structured training and mentoring programme and continue developing your skills.

Customer Service Advisor pay:  

£15.34 per hour. Overtime paid at £23.01 per hour after 40 hours.