Customer Service Advisor
Candidate Source
This is a hybrid working role, 3-days per week onsite in Central Milton Keynes (40 hours per week) on a full-time basis. You must be fully available for training onsite Monday-Friday, 9am-6pm for the first 2 weeks. After this you will be working on a shift pattern, including one Saturday per month (8am–2pm) In return, you will receive a salary of £167.48 per day, via an umbrella company.
It will be an initial 3-month contract, with a start date of Mid-September, but comes with the likely option to extend further for successful candidates.
The city centre offices offer a great location for travel, and provide a modern working environment with onsite refreshments and a supportive training environment.
As Customer Service Advisor, your key responsibilities and day-to-day activities will include:
- Handling a high volume of inbound interactions via phone, chat, and email.
- Resolving queries across a range of General Banking products and services/Fraud Complaints—often on the first contact.
- Investigating and following up on complex issues, escalating to relevant teams when needed.
- Maintaining quality and meeting SLAs to ensure timely resolution.
- Working closely with internal teams to advocate for customers and improve service delivery.
- Supporting continuous improvement initiatives in processes and customer journeys.
- Offering tailored, empathetic solutions by listening to individual circumstances.
- Demonstratable experience of strong customer service focus and a customer centric mindset (within a banking or fraud environment would be beneficial)
- Ability to manage and adapt in a busy, pressurised and frequently changing environment.
- High level of accuracy and attention to detail ensuring work is of the highest quality.
- Ability to work under own initiative and a keen willingness to learn.
- Excellent organisational skills, in order to plan and manage multiple workstreams.
- Excellent written and verbal communication abilities as well as strong interpersonal skills.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Ability to commute to Milton Keynes for onsite working.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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