Customer Service Advisor Care & Wellbeing Hub (Childrens) G2

Position: Customer Service Advisor Care & Wellbeing Hub (Childrens) G2
Location: 36 Orchard Street, Lincoln, LN11XX
Start Date: ASAP
Contract Duration: 12+ Weeks (3+ Months)
Working Hours: 37 hours per week
Pay Rate: PAYE: £ 12.76 Per hour
Job Reference: OR(phone number removed)              
Job Responsibilities

• Act as the first point of contact for concerns relating to children's safety and wellbeing.

• Handle telephone calls from the public, police, healthcare professionals, teachers, and partner agencies.

• Gather accurate and detailed information by asking appropriate questions.

• Record information clearly and accurately on internal systems.

• Ensure all case details are factual, complete, and submitted to Children's Social Care.

• Provide professional, empathetic, and confidential customer service.

• Manage sensitive and potentially distressing calls calmly and professionally.

• Use Microsoft Office and internal databases to maintain accurate records.

• Follow safeguarding procedures and organisational policies at all times.

Person Specification

• Previous customer service or call handling experience.

• Excellent verbal and written communication skills.

• Strong listening, questioning, and information-gathering skills.

• Ability to type accurately while speaking on the phone.

• Good attention to detail and accurate data entry skills.

• Confident using Microsoft Office and computer systems.

• Able to remain calm, resilient, and professional in sensitive situations.

• Empathetic, patient, and compassionate approach.

• Strong organisational and time management skills.

• Flexible, adaptable, and able to work in a fast-paced environment.

• Eligible to work in the UK.

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