Customer Service Advisor (Claims)

Our client, a well-established and growing Accident Management company, is looking for a Customer Service Advisor to join their friendly and supportive team.

If you have experience in customer service, a contact centre, administration or a busy office environment, this could be the perfect opportunity. Full training is provided, so previous claims experience is not required.

As a Customer Service Advisor, you'll support customers following road traffic accidents, guiding them through the process, arranging replacement vehicles and keeping them updated every step of the way.

The Role

As a Customer Service Advisor, you'll manage customer cases from first contact through to completion, delivering excellent customer service while ensuring every case is handled efficiently.

• Handle inbound customer calls and enquiries.
• Manage customer cases from start to finish.
• Arrange suitable replacement vehicles.
• Liaise with repair garages, external organisations and other stakeholders.
• Keep customers updated throughout the process.
• Maintain accurate records using internal systems.
• Prioritise multiple cases while meeting service standards.
• Work closely with colleagues to deliver an excellent customer experience.

About You

We're looking for someone who enjoys helping people, communicates confidently and thrives in a fast-paced environment.

You'll ideally have:

• At least 2 years' experience in customer service, contact centres, administration or another office-based role.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Good IT skills and confidence using computer systems.
• The ability to manage multiple tasks and work as part of a team.
• A positive attitude and willingness to learn.

Whether you're currently working as a Customer Service Advisor, Customer Support Advisor, Contact Centre Advisor, Administrator or Case Coordinator, we'd love to hear from you. If you're looking to build a long-term career, this Customer Service Advisor - Claims opportunity offers excellent training and genuine career development.

What's on Offer?

• Salary of £28,089.10 per annum
• Monthly team bonus
• Contributory pension scheme
• Full training and ongoing development
• Friendly and supportive working environment
• Excellent location close to public transport, shops, cafés and the seafront

If you're ready for your next challenge, apply today to become a Customer Service Advisor and join a growing business where your customer service skills will make a real difference.