Customer Service Advisor in Dinnington
Posted by Dynamite Recruitment
£25,800 a year
Dinnington · Permanent
Location: Dinnington
Hours: Monday - Friday (9am-5pm) -in the office
About the Role
Our client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK, we are looking for a proactive and motivated Customer Service Advisor to join our team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer service.
Key Responsibilities...
- Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first-time resolution
- Take ownership of customer concerns and improve satisfaction
- Manage emails from central inboxes, ensuring emergency call-outs are raised accurately and promptly
- Chase purchase orders for upcoming services and provide accurate cost information
- Process service orders referred by the Service Team
- Support customers with invoice queries
- Maintain accurate data within our ERP system
- Arrange hotel bookings for technicians as required
- Escalate any issues that may impact customers or business operations
- Promote additional products and services to support business growth
- Develop a solid understanding of fire and security products to assist customers effectively
- Support onboarding and training of new team members
- Collaborate positively with internal teams across the business
- Maintain excellent communication with customers and colleagues at all levels
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