Customer Service Advisor - Edinburgh in City of Edinburgh

Do you take pride in delivering outstanding customer service and seeing things through to the very end?

We're looking for a confident communicator who enjoys building relationships, taking ownership and delivering exceptional customer experiences across phone, email, live chat and social media.

Apply today

If you're looking for your next opportunity and enjoy working in a role where no two days are the same, we'd love to hear from you.

Interviews are taking place immediately, with successful candidates able to start as soon as possible.

What you'll do:

✅ Support customers across multiple communication channels.

✅ Take ownership of enquiries from first contact to resolution

✅ Build trust through clear, professional communication

✅ Investigate customer queries and deliver the right outcome

✅ Work collaboratively in a fast-paced environment where every interaction matters

We're looking for someone who:

✔ Has excellent written and verbal communication skills

✔ Has a genuine passion for helping people

✔ Takes ownership and accountability

✔ Can think on their feet and make informed decisions

✔ Thrives in a busy, customer-focused environment

Why you'll love this role:

✨ Immediate start available

✨ £13.45 per hour

✨ Monday - Friday working hours (no weekends)

✨ Full-Time office based role in Edinburgh

✨ Ongoing temporary assignment with the opportunity to secure a permanent position

✨ Supportive and collaborative team environment

✨ A role where your contribution genuinely impacts customer satisfaction

Experience Required:

We're looking for someone with a strong customer service background. Experience in a contact centre or omni-channel setting is a bonus, but not essential.

If you're passionate about delivering exceptional customer experiences and want to join a business where every interaction makes a difference, we'd love to hear from you.

Want to fast-track your application? Complete our short questionnaire, which will be sent to your email inbox (please check your junk/spam folder). It only takes a minute and helps us review and prioritise your application more quickly.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.