Customer Service Advisor at Elizabeth Michael Associates, Holbeck

Customer Service Advisor

£25,500

LS12, Leeds

Monday – Friday 8:30am – 5:00pm

Ideally looking for someone to start asap

Job Purpose

To deliver a high standard of customer service by handling inbound calls, emails and enquiries in a professional, friendly and efficient manner. The role involves supporting customers throughout the repair booking process, resolving queries and complaints, coordinating with internal teams and ensuring all information is accurately recorded.

The successful candidate will be organised, customer-focused and able to manage multiple tasks in a fast-paced environment, contributing to a positive customer experience and the smooth day-to-day running of the business.

Job Responsibilities

• Handle inbound calls from customers and technicians, providing professional and efficient support.
• Respond to customer enquiries via telephone and email, ensuring queries are resolved promptly.
• Arrange and manage repair bookings using internal systems.
• Liaise with the Planning Team and Regional Managers to coordinate repairs and provide updates.
• Investigate and resolve customer complaints, ensuring all issues are accurately recorded.
• Process customer quotation requests and provide relevant information.
• Maintain accurate customer records and update internal databases.
• Manage and prioritise daily workloads, ensuring tasks are completed efficiently.
• Work closely with internal departments to ensure a smooth customer experience.
• Provide general administrative support and assist with day to day operations.
• Deliver excellent customer service while maintaining a professional and friendly approach.

Key skills Required

• Previous experience in customer service or administration
• Excellent telephone and email communication skills
• Strong organisational skills with the ability to prioritise workloads
• Ability to multitask in a fast paced environment
• Excellent attention to detail and accuracy
• Confident using computer systems and Microsoft Office
• Strong problem-solving skills and ability to handle complaints professionally
• Positive, proactive attitude with a willingness to learn
• Ability to work independently and as part of a team
• Friendly, professional and customer-focused approach