Customer Service Advisor at Fireco Ltd, Southwick, West Sussex

Customer Support Role - 

with Technical Troubleshooting

We’re looking for someone who genuinely enjoys helping customers, solving problems, and learning technical products inside-out.

This is not a scripted call-centre role. You will be part of a small friendly team, supporting customers with our fire safety products and systems  — helping installers, engineers and end users diagnose issues, resolve faults over the phone, and deliver an outstanding customer experience every time.

You will be commercially aware and spot opportunities to sell through the natural flow of conversations with customers.  You will have a number of years experience in a customer services environment and will be a great team player.

You must be comfortable with speaking to customers on the phone, and responding via email.  Learning and understanding our products is key to success in this support role, so you should be technically curious and willing to understand our products to ensure you give the best support possible.

Willingness to learn and take a flexible approach is key.  Experience in a customer support role supporting hardware and systems will be a great advantage, as will sales support experience.

The full Job Description will be sent to you when you apply.