Customer Service Advisor
Hales Group
Salary DOE
Bury St Edmunds
8:30am-5pm with one hour for lunch
Monday - Friday (plus 1 Saturday morning in 6 on a rota basis)
Our Client based near Bury St Edmunds, is searching for a Customer Service Advisor to join their small but very welcoming team. Reporting to the Customer Service Lead, the successful candidate will be confident and able to problem solve, outgoing with a positive nature and be able to provide an excellent level of service to customers, always exceeding their expectations!
Key duties:
- Dealing with customer enquiries via telephone and email
- Using own initiative to deal with customer complains in a professional manner
- High level order processing
- Accurate data entry
- Ensuring documents and reports are completed in a timely and efficient manner and passed on to relevant departments
- Adhering to company protocols at all times when dealing with specific customer requirements
- Liaising with multiple individuals/teams both internal and external, to ensure that information is passed on smoothly and accurately
- Demonstrate the ability to confidently problem solve
- Able to work well under pressure, ensuring deadlines are met and documents are accurate
- Able to work alone and as part of a wider team
- Demonstrates excellent telephone manner
- Ability to problem solve
- Previous experience using SAP desirable
- Able to extract and present data
- Shows exceptional attention to detail and organisational skills
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Application opens at the source listing. Free for jobseekers.