Customer Service Advisor

Temporary ongoing (October time)
Opportunity to be moved within the company to a perm role if suitable
8:30am - 5pm Monday - Friday
£13.30 per hour
 

What’s in it for you?

• Opportunity to work in a varied and customer-focused role
• Be part of a supportive team environment
• Contribute to service improvements and positive customer outcomes
• Ongoing opportunities to develop skills and broaden knowledge across multiple service areas

Must have’s

A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English

Experience working within a customer service environment

Experience working in a fast-paced, high-volume customer-focused setting

Strong verbal and written communication skills

Excellent customer service and active listening skills

Good IT and keyboard skills, with the ability to use multiple systems simultaneously

Strong attention to detail and accurate record-keeping skills

Ability to manage time effectively, prioritise workloads and multitask

Adaptable, flexible and comfortable working in a changing environment

Ability to handle confidential information with discretion

Strong relationship-building skills and ability to work collaboratively with colleagues

Commitment to delivering excellent customer outcomes and contributing positively to the wider organisation

Nice to have’s

• Experience using CRM systems

So, what will you be doing?

• Acting as the first point of contact for customer enquiries across multiple services
• Responding to enquiries through a range of communication channels
• Using multiple IT systems to manage, resolve and accurately record customer interactions
• Taking ownership of complex enquiries and working with internal departments or external organisations to achieve resolution
• Escalating issues outside your area of responsibility to the appropriate person
• Supporting the administration of service schemes, bookings and invoicing processes
• Mentoring and supporting colleagues where required
• Following organisational policies, procedures and prescribed ways of working
• Identifying service issues and contributing ideas for continuous improvement
• Building a strong understanding of customer needs and delivering a high standard of service
• Assisting with additional duties as required by management

Helpful extras

• Willingness to occasionally work outside normal working hours
• Commitment to maintaining confidentiality and safeguarding responsibilities
• Ability to support a positive, inclusive and collaborative working environment

Interested? Send your CV to Liv at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful.