Customer Service Advisor in Reading
Posted by Insight Select
£28,000 a year
Reading · Permanent
Location: Reading (Hybrid – 2 days per week in the office)
Salary: £28,000
Permanent
We are working with a well-established and innovative business looking for a proactive and customer-focused Customer Service Advisor to join its team in Reading.
This is a fantastic opportunity for someone who enjoys helping customers, resolving queries and building positive relationships. You will act as a first point of contact for a varied customer base, ensuring enquiries are handled efficiently and customers receive a consistently high level of service.
Key Responsibilities
- Provide first-line customer support via telephone, email and written correspondence.
- Manage customer enquiries from initial contact through to resolution.
- Process customer requests accurately and within agreed service levels.
- Provide advice and guidance on company products and services.
- Maintain accurate records of customer interactions using CRM and internal systems.
- Identify opportunities to promote additional products and services where appropriate.
- Work closely with internal departments to ensure customer queries are resolved effectively.
- Support customer campaigns, surveys and outbound communications when required.
About You
- Previous experience in a customer service or customer-facing role.
- Excellent verbal and written communication skills.
- A professional and confident telephone manner.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office and web-based systems.
- Strong problem-solving skills and attention to detail.
- The ability to remain calm and professional when handling challenging situations.
- A proactive, self-motivated approach and willingness to learn.
- A genuine passion for customer satisfaction.
The Package
- Salary of £28,000.
- Hybrid working – 2 days per week in the Reading office.
- 25 days' annual leave plus bank holidays.
- Option to purchase/add up to 5 additional unpaid leave days.
- £300 annual lifestyle allowance.
- Competitive pension scheme, with employer matching up to 10%.
Apply Now →
Application opens at the source listing. Free for jobseekers.