Customer Service Advisor

Customer Service Advisor

High Wycombe

£28,000 - £30,000

Permanent

Monday - Friday

8:00am - 5:00pm (1 hour lunch)

We are recruiting for a Customer Service Advisor to join a busy and growing business based in High Wycombe.

This is a varied role combining customer service, account support, order processing and internal sales activities. You will be responsible for managing enquiries, preparing quotations, following up opportunities and building strong customer relationships. Strong Excel skills are essential, along with good attention to detail, confidence on the phone and a proactive approach.

This is an excellent opportunity for someone looking to develop a long-term career within a growing business. We are looking for a motivated individual with strong communication skills, a positive attitude and a willingness to learn.

Key Responsibilities of the Customer Service Advisor:

• Managing customer enquiries and providing support throughout the sales and order process
• Preparing quotations and following up opportunities
• Processing customer orders and ensuring accurate information is recorded
• Keeping customers updated on orders, deliveries and lead times
• Building and maintaining strong customer relationships
• Supporting existing accounts and identifying opportunities to increase business
• Liaising with suppliers, customers and internal departments to ensure smooth order fulfilment
• Updating CRM and internal systems with accurate customer information
• Assisting with general office administration and account support duties
• Providing a high level of customer service at all times

Key Requirements of the Customer Service Advisor:

• Previous experience within customer service, sales support, administration, account management or order processing would be beneficial
• Strong Excel skills are essential
• Confident using Microsoft Office and internal systems
• Excellent communication skills both over the phone and by email
• Strong administration and organisational skills
• Good attention to detail and accuracy
• Ability to manage multiple tasks and prioritise workloads effectively
• Positive, proactive and team-focused approach
• Comfortable building relationships with customers and colleagues
• Eager to learn and develop within a growing business