Customer Service Advisor

Customer Service Representative

Salary: £28,000–£30,000 per annum
Office-based

We are recruiting an organised and professional Customer Service Representative on behalf of our client. This is an excellent opportunity to join a busy office-based team and play an important role in supporting customers and the company’s day-to-day operations.

The successful candidate will have previous experience working within an office environment, strong IT skills and confidence using Microsoft Excel. You will be comfortable communicating with customers by telephone and email while maintaining accurate records and delivering a consistently high standard of service.

Key Responsibilities

• Respond to customer enquiries by telephone and email in a professional and timely manner
• Process customer orders and maintain accurate records
• Use internal systems and Microsoft Excel to manage data, spreadsheets and reports
• Liaise with internal departments to resolve customer queries efficiently
• Update and maintain customer account information
• Ensure customers receive a positive and professional experience
• Provide general administrative support to the wider team when required

Skills and Experience

• Previous experience working within an office environment is essential
• Customer service experience is highly desirable
• Good IT skills, including confidence using Microsoft Excel
• Strong verbal and written communication skills
• Excellent organisation and time-management abilities
• High levels of accuracy and attention to detail
• Ability to manage your own workload and work effectively as part of a team

Personal Attributes

• Professional and presentable
• Reliable, organised and dependable
• Calm and confident when dealing with customers
• Proactive, positive and willing to learn
• Approachable and solutions-focused

This position would suit an experienced Customer Service Administrator, Customer Service Advisor, Sales Administrator or Order Processing Administrator seeking a stable, office-based opportunity.

To apply, please submit your CV for immediate consideration.