Customer Service Advisor

MMP Consultancy are seeking two experienced Customer Service Advisor's to work for a Social Housing Contractor, based in Harlow.

As a Customer Service Advisor specialising in damp and mould enquiries, you'll support tenants, log and track repairs, and coordinate inspections to ensure cases are resolved quickly and professionally.

Key Responsibilities

• Handle incoming damp & mould enquiries from tenants
• Log repairs, complaints, and updates accurately
• Coordinate inspections with surveyors and operatives
• Monitor case progress and provide regular updates to residents
• Escalate high‑priority or complex cases when required
• Maintain clear, compliant records and case notes

Skills & Experience

• Customer service experience (social housing/repairs preferred)
• Understanding of damp & mould processes
• Strong communication, organisation, and case management skills
• Confident using CRM systems and Microsoft Office
• Basic DBS required