Customer Service Advisor

Join our award‑winning contact centre and play a vital role in supporting people when they need it most.

📄 Contract: Permanent
⏰ Hours: 37.5 per week
💰 Salary: £25,528.04

Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator 

Why You’ll Love Working With Us

Financial Benefits
💰 Blue Light Card discounts, up to 5% employer pension contribution, and long‑service recognition.

Health & Wellbeing
💚 Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders.

Work–Life Balance
🌴 A paid day off for your birthday, consistent scheduling, and competitive family‑friendly benefits.

Career Growth
🎓 Paid training, opportunities for accredited development, and clear pathways for progression.

The Role

This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins 12th October 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM).
After 5 months onsite, you’ll have the option to move into hybrid working.

Shifts run between 8AM and 8PM, with an alternate Sunday shift

Ready to join a contact centre that truly makes a difference?

Apply now and start your journey with us.

Full job description:
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