Customer Service Advisor

Oakley Recruitment is working in partnership with a well-established, dynamic organisation based in Coleshill. This is an excellent opportunity to join the team as a Customer Service Advisor on a full time permanent basis.

Culture and Environment
Our client's environment is a very welcoming and supportive team. They pride themselves on training and continuous support for new and existing employees.

Personality
We are seeking an individual with exceptional attention to detail, who is a dedicated team player in the workplace. The ideal candidate will demonstrate a positive attitude and a strong commitment to both the team and their customers. If you are punctual and professional, we encourage you to apply for this role!

Reward
After training period, 2 days working from home, 3 days in the office
Monday to Friday, 9am – 5:30pm, 1hr Lunch break
Opportunity for an early finish on a Friday
25 days holiday plus bank holidays
Bonus scheme
Dental and Optical care
Healthcare cash plan
Free parking

Duties & Responsibilities

• Processing quotes and orders through various systems
• Allocating and shipping of goods and order processing
• Converting quotations
• Communicating with customers and delivering excellent customer service
• Identifying opportunities and logging on the database
• Updating and maintaining a database with accurate information
• Management of back orders and data management of customer orders
• Ensuring delivery to schedule of all orders
• Coordinating data management, data control and data protection

Skills and experience

• Experience in a similar role
• Experience delivering excellent service
• Good organisational skills
• Ability to work under pressure and to deadlines
• Flexible approach to changing priorities
• Excellent verbal and written communication skills
• Ability to work as part of a team and on own initiative

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.