Customer Service Advisor
Octane Recruitment
All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!
Basic: £30,000 OTE £36,000
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00
Location: Newark
Benefits for the Customer Service Advisor role:
- Staff discounts on servicing, tyres, and MOTs
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Bonus scheme up to £6,000 per year
- Life Insurance
- Pension scheme
- Employee Assistant Program
- Long service recognition, enhance maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities of a Customer Service Advisor
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Be honest with the customer about what services/products there vehicle needs
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
- Deliver outstanding, consistent, and memorable service
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house standards at all times
What we need
- Proven experience in a customer-facing position
- Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
- Real passion for customer service
- Ability to learn and retain detailed product knowledge (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
- No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.
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