Customer Service Advisor

At Okarno we're looking for a customer focused individual to join us as a Customer Service Advisor, in order to provide support to our customers from our Ruddington site.

This Customer Service Advisor will be a part of the Value Chain team at Okarno, which is famous for delivering exceptional service and support to our valued customers.

Okarno is part of Saint-Gobain UK & Ireland and is a leading distributor of some of the UK's most trusted construction products. At Okarno, we're proud of our heritage and excited about what's ahead. Our journey spans generations, but our focus remains firmly on delivering smarter, more sustainable solutions for tomorrow's construction needs.

This role will be fully office based whilst training, then once you are up to speed our hybrid model of work will then come into effect, working two days in the office and three days from home on a rotating basis. As well as a competitive salary, you'll be eligible for our annual bonus, pension, and lots of other benefits too.

What we're looking for:

We need a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload.

• Excellent written and verbal communication skills including listening and questioning.
• Excellent organisational skills and the ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment.
• A natural desire to help people and provide a first-class customer experience at all times.
• An enthusiastic approach to work and a positive attitude.
• Driven to seek improvements in the way that we work, to suggest new ideas and to influence colleagues to help implement new initiatives
• SAP and Salesforce experience would be advantageous but not essential as we're happy to upskill the right candidate

What you'll be doing:

Customer Service Advisors ensure customer satisfaction and retention by addressing inquiries, resolving issues, and providing information in a professional and efficient manner. You'll take and amend orders whether via EDI, emailed or over the phone. You'll be the first point of contact for customer service queries including stock availability, product information, bespoke orders, recycling schemes, account management for specific customers, support with our website, social media, delivery updates and any other customer service requests. It's a truly interesting and varied role, and as you become fully conversant with all things Okarno, you'll have the opportunity progress through our customer service pathway and increase your earning potential.

• Providing up to date information about customer orders, delivery leadtimes, and despatch information.
• Processing and managing a range of different types of orders
• Proactively managing the customer order book to meet our company despatch forecasts and our customers' needs.
• Liaising with production planners and logistics teams to ensure that leadtimes are as close as possible to customer requirements and that all delivery requirements are understood and well communicated between all parties.
• Liaising with credit control functions to ensure that any potential credit issues are understood.

Are Okarno and Saint-Gobain inclusive employers?

Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!