Customer Service Advisor (Part Time FTC)

Location: Home Based (Knowsley or Havant Regions)
Contract: Fixed Term Contract (3 and 6 month opportunities available)
Hours: Part Time, 20-21 hours per week
Start Date: 1st October 2026

We're looking for Customer Service Advisors to join our Customer Experience Team on a fixed-term basis to support our busy repairs and maintenance service. We have a number of part-time opportunities available, with both 3-month and 6-month fixed-term contracts on offer.

This is an agile role, allowing you to work predominantly from home. You must, however, be within a commutable distance of either Knowsley or Havant to attend an initial two-week training programme and occasional team meetings or business requirements.

• Flexible part-time hours (20-21 hours per week)
• Home-based working following training
• Various shift patterns available, including evenings and weekends
• Overtime opportunities paid at time and a half
• 23 days annual leave (pro rata) plus bank holidays
• Access to our employee wellbeing and support programmes
• Ongoing training and development opportunities
• A supportive and collaborative team environment

As the first point of contact for our customers, you'll play a key role in delivering an excellent customer experience. 

You'll be responsible for handling customer enquiries, updating multiple systems accurately, scheduling appointments, and ensuring every customer receives a professional and efficient service.

• Respond to incoming customer calls and service enquiries
• Provide updates on repair and maintenance requests
• Book and manage appointments for field-based engineers
• Update customer information accurately across multiple systems
• Meet service level targets while maintaining high-quality customer interactions
• Resolve customer queries with empathy, professionalism, and ownership
• Deliver a positive customer experience at every interaction

We're looking for individuals who can be flexible and work a range of shifts, including:

• Evening shifts between 5:00pm and 11:00pm
• Weekend working
• Rotas operating across 5 days from 7 or 5 days from 10, depending on the shift pattern selected
• No overnight working required

Several shift patterns are available and will be discussed during the recruitment process.

• Previous experience in a customer service, contact centre, or service desk environment
• Excellent telephone and communication skills
• Strong IT skills and confidence working across multiple systems simultaneously
• The ability to remain calm and professional in a fast-paced environment
• Good attention to detail and accurate data entry skills
• A customer-focused mindset with a positive attitude

Experience within housing repairs, maintenance, utilities, or social housing is desirable, but not essential. We're keen to hear from candidates with a strong customer service background who are eager to learn.

At Liberty, people are at the heart of everything we do. We're committed to creating an inclusive workplace where colleagues feel valued, supported and empowered to succeed. Joining our Customer Experience Team means becoming part of a business that genuinely makes a difference to communities across the UK.

If you're looking for a flexible, home-based customer service role where you can make a real impact, we'd love to hear from you.

Please note: Training will be delivered in person for the first two weeks, after which the role will transition to home working.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting