Customer Service Advisor (private medical)

Customer Service Advisor (Private Medical)

Manchester - university area

£30,000 per annum

Shift pattern: 8-4.30 / 9.30 - 6 - Monday - Friday

Applicants must be able to do both shifts

Office based

Are you ready to make a difference in the healthcare sector? Our client, a leading organisation in patient care, is on the lookout for a dedicated Customer Service Advisor to join their dynamic team in Manchester. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, this role is for you!

What You'll Do:
As a vital part of the Administration Team, you will be the first point of contact for patients, providing support and guidance. Your key responsibilities will include:

• Call Handling & Patient Support:

- Answer incoming calls professionally and empathetically.
- Respond to patient inquiries with clear and accurate information.
- Handle sensitive situations with discretion and professionalism.
- Manage high call volumes while remaining calm and efficient.

• Appointment Management:

- Book, amend, and cancel patient appointments following procedures.
- Prioritise urgent cases appropriately and provide detailed information about services and procedures.
- Maintain accurate records of call details and outcomes.

• Confidentiality & Compliance:

- Uphold strict patient confidentiality in line with GDPR.
- Follow policies related to data protection and information governance.

Who You Are:
We are looking for someone who embodies professionalism and compassion. The ideal candidate will possess:

• Previous experience in call handling or a customer service role, preferably within healthcare.
• Excellent communication and listening skills.
• The ability to stay calm under pressure while multi-tasking.
• Strong ICT skills and experience with data inputting.
• Empathy and professionalism in all interactions.

What We Offer:
Joining our client means you'll enjoy a rewarding work environment and excellent benefits, including:

• Annual Leave: 25 days plus Bank Holidays.
• Overtime & TOIL: Opportunities available.
• Health Cover: Private health cover after a 6-month probation.
• Pension Scheme: Employee pension contributions.
• Birthday Day Off: Celebrate your special day!
• Employee Assistance Programme: Support when you need it.
• Bike2Work Scheme: Get active and save on commuting.

Additional Requirements:

• Willingness to undertake an Enhanced DBS check.
• Right to work in the UK.
• Flexibility to work occasional out-of-hours, including weekends.

If this sounds like the role for you send your CV to (url removed) or call (phone number removed) for further information

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