Customer Service Advisor

Customer Service Agent Required! 

Location: Leatherhead
Salary: Competitive (DOE)
Hours: 37.5 hours per week
Start Date: ASAP

About the Role

We are looking for a motivated and professional Customer Service Agent to join a busy and growing team in Leatherhead. This is a fast-paced role where you will be the first point of contact for residents and clients, providing support, coordinating appointments, and ensuring enquiries are handled efficiently.

Key Responsibilities

• Handling inbound calls and responding to enquiries
• Booking appointments and coordinating engineers' schedules
• Updating client portals and internal systems
• Raising purchase orders and processing documentation
• Maintaining accurate records and customer information

What We Offer

• 33 days paid holiday (including Bank Holidays)
• Company pension scheme
• Supportive and friendly working environment
• Career development opportunities

Experience Required

• Previous experience in a contact centre, helpdesk, or office-based support role is essential
• Experience within repairs, maintenance, facilities management, or social housing would be advantageous
• Excellent communication and organisational skills
• Strong attention to detail
• Confident using Microsoft Office and internal systems
• Ability to prioritise workload in a busy environment

Working Pattern

• 37.5 hours per week
• Occasional weekend work 

To register your interest, please apply to this advert or contact the R9 Recruitment Team for more information.