Customer Service Advisor in Glasgow, City of Glasgow

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Glasgow, providing excellent customer service within the banking sector.

You'll handle inbound calls, support customers with queries across a range of banking products and services, and help resolve issues efficiently. This is a fantastic opportunity for someone who enjoys helping people and wants to develop their career within a supportive contact centre team.

Benefits and Package for a Customer Service Advisor:

• Salary: £13.45 per hour

• Hours: 37.5 hours per week, shifts between 8am-8pm, Monday-Sunday, including weekends and bank holidays

• Contract Type: Permanent, full-time

• Location: Glasgow

• Full training and ongoing support

• Career development and progression opportunities

• Generous holiday entitlement, increasing with length of service

• Pension, healthcare and wellbeing benefits

• Supportive and inclusive team environment

Key Responsibilities of a Customer Service Advisor:

• Handling inbound customer calls, providing guidance and support across banking products and services

• Building positive relationships with customers through clear communication and a helpful approach

• Listening carefully to identify customer needs and providing tailored solutions

• Taking ownership of customer queries and resolving issues accurately and efficiently

• Using multiple systems and digital tools to manage customer interactions and administrative tasks

• Maintaining up-to-date knowledge of products and services to provide accurate information

• Working towards performance and customer satisfaction targets, applying coaching and feedback to improve

Key Skills and Experience of a Customer Service Advisor:

• A passion for delivering excellent customer service

• Strong communication and listening skills, with an empathetic approach

• Resilience and the ability to work effectively in a fast-paced environment

• Good problem-solving skills and attention to detail

• Confidence using different software applications and digital tools

• A flexible approach to teamwork and changing priorities

• Availability to work the required shifts, including weekends and bank holidays

• A willingness to learn and develop your skills

If you are interested in this position and have the relevant skills, please apply now!

Red Recruitment (Agency).