Customer Service Advisor (SAP)

Meridian Business Support

Customer Service Advisor (Part Time)| Heywood Distribution Park, Heywood | 20 hours per week (Monday to Friday, 9:30am to 2:00pm) |£15,135 + 10% bonus + strong benefits package
Meridian Business Support are recruiting for a Customer Service Advisor to join a well-established organisation within the healthcare sector. This part-time position offers consistent weekday hours, a collaborative team environment, and the opportunity to build your experience across customer service, order processing and sales support. This role is ideal for candidates with SAP experience and a background in customer service, customer support or sales administration, looking for a stable, long-term position.

As a Customer Service Advisor, you will be responsible for delivering high-quality service across multiple customer touchpoints while supporting order processing and sales activity.

Your duties will include:
  • Acting as the first point of contact via phone, email and online systems, handling customer enquiries and orders
  • Processing orders accurately using SAP, CRM systems (Salesforce) and internal platforms
  • Managing stock availability queries and resolving customer issues effectively
  • Building strong relationships with customers and internal teams to deliver a seamless service
  • Supporting sales activity by identifying opportunities and promoting suitable products
  • Working to KPI targets and maintaining high levels of accuracy and service standards

To be considered for this Customer Service Advisor role, you will need:
  • Previous experience in customer service, customer support, sales support or order processing
  • Working knowledge of SAP and ideally CRM systems such as Salesforce
  • Experience working towards targets or service level agreements (SLAs)
  • Strong communication skills with a confident and professional telephone manner
Experience within healthcare, medical devices or a regulated environment would be an advantage but is not essential.

Benefits and package
  • 10% performance bonus
  • Pension scheme with employer contribution
  • Private healthcare
  • Life assurance (4x salary)
  • Company sick pay and additional protection benefits
  • Enhanced family-friendly policies
  • Employee recognition and reward schemes
You will be joining a supportive and collaborative environment where training and development are encouraged, and where your contribution directly supports customers within an essential sector.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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