Customer Service Advisor

Training Account Manager 

Office-based - Mansfield
Full time, Monday-Friday

Temporary to Permanent Opportunity

SF Partners are looking for a proactive Administrator who loves to offer great customer service, this is essentially an Account Manager position who doesn't just manage accounts - they add value. Someone who spots opportunities others miss, cares deeply about detail, and takes pride in building long-term customer relationships.

This is an office-based role for a commercially minded individual who enjoys balancing relationship management with business growth, and who understands that the small details make a big difference.

You'll sit at the heart of our customer relationships, responsible for nurturing existing accounts while identifying new opportunities to grow them. You'll work closely with internal teams to ensure accuracy, consistency and excellent service at every touchpoint.

Key responsibilities include:

• Managing and developing a portfolio of customer accounts
• Identifying upsell, cross-sell and new business opportunities
• Preparing accurate quotations, proposals and follow-ups
• Maintaining detailed and up-to-date CRM records
• Liaising with internal teams to ensure fulfilment is seamless
• Proactively adding value for customers through insight, ideas and solutions
• Ensuring all communications, pricing and documentation are precise and professional

About You

• Has experience in business development, account management or a similar commercial role
• Has a keen eye for detail and takes pride in getting things right
• Is confident, organised, and professional in written and verbal communication
• Enjoys building trust-based relationships rather than transactional sales
• Is commercially aware and naturally spots opportunities for improvement
• Is comfortable working in an office-based environment and collaborating with colleagues
• Takes ownership and follows tasks through to completion

If you're someone who enjoys adding value, notices the details others overlook, and takes pride in doing a great job, we'd love to hear from you.