Customer Service Advisor in Derby, Derbyshire

SF Recruitment are pleased to be exclusively engaged with a fantastic business close to Central Derby to recruit for a Customer Service Advisor on a full time permanent basis.

We're looking for resilient, experienced, and proactive individuals ready to thrive in a fast-paced environment. This role is ideal for candidates who have a good customer service background, who want to develop into an office environment, all different experience will be considered - we are looking for the right attitude!

Key Responsibilities
The core focus of this role is to deliver exceptional customer support across multiple channels, ensuring timely and positive resolution to all inquiries:
- Handle high volumes of incoming calls and respond to customer queries via email.
- Manage logistics, including tracking parcels, liaising with couriers, and resolving delivery issues.
- Expertly manage and resolve complaints related to damaged goods and service issues.
- Process all aspects of returns, replacements, and exchanges (authorising, arranging, and processing).
- Process financial adjustments, including raising credits and issuing refunds.
- Provide initial troubleshooting and product support (full training provided).

Essential Skills & Experience

The ideal candidate will possess:
- Minimum 2 years of proven, high-level experience in a customer service environment.
- Proven experience in effective complaint resolution and conflict management.
- Exceptional written and verbal communication skills with a proactive, customer-centric approach.
- Excellent organisational and problem-solving expertise.
- Strong resilience and flexibility to thrive in a demanding, fast-paced environment.
- Ability to be a strong team player and quickly assimilate detailed product knowledge.

If this role is of interest and you have the key skills needed for this role, get in touch today!