Customer Service Advisor

Customer Service Advisor

Willenhall | Hybrid Working | Up to £27,800 + Excellent Benefits

SFR Recruitment Solutions are delighted to be partnering exclusively with a market-leading manufacturer and supplier within the door hardware and security solutions sector in the search for a Customer Service Advisor to join their successful and growing team in Willenhall.

This is an excellent opportunity for an experienced customer service or sales support professional looking to join a well-established business that values customer satisfaction, teamwork, and career development.

Following an initial training period in the office, the role will operate on a hybrid basis, with three days per week in the office and flexibility around office-based days.

The Opportunity

As a Customer Service Advisor, you will play a key role in ensuring the smooth day-to-day operation of the Internal Sales Office.

Managing your own customer account base or geographical region, you will be responsible for delivering an outstanding customer experience through efficient order processing, proactive communication, and effective problem solving.

Working closely with sales, warehouse, manufacturing, and customer support teams, you will help ensure customers receive a professional, responsive, and solutions-focused service at every stage of the customer journey.

Key Responsibilities

• Manage the full customer order lifecycle from order receipt through to delivery and payment.
• Process orders accurately and efficiently using internal systems.
• Handle customer enquiries relating to pricing, products, stock availability, promotions, and delivery updates.
• Resolve customer queries relating to orders, deliveries, credit returns, and account information.
• Process credit notes and support accurate order book management.
• Liaise with warehouse and manufacturing teams regarding delivery schedules and product availability.
• Support external sales teams with customer information, quotations, and order updates.
• Maintain accurate customer, product, and pricing information within CRM and internal systems.
• Ensure customers receive up-to-date price lists, catalogues, product literature, samples, and promotional information.
• Assist with project work and provide support across the wider Sales Office team when required.
• Contribute towards departmental KPI targets

What We're Looking For

We are keen to speak with customer-focused individuals from any industry background who enjoy building relationships, solving problems, and delivering excellent service.

Salary & Benefits

✅ Salary up to £27,800 per annum
✅ Hybrid working (following training)
✅ Three office days per week with flexibility
✅ 37.5-hour working week
✅ Monday to Friday, 9:00am – 5:00pm
✅ 30-minute lunch break
✅ Opportunity to join a supportive and collaborative team
✅ Career development and training opportunities
✅ Work for a recognised industry-leading business

SFR Recruitment Solutions – Specialists in Customer Service, Sales Support, Architectural Hardware, Doors, Security Products and Building Products Recruitment.