Customer Service Advisor - Slough
Talent Connect Group
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Location: Slough, Berkshire
Salary: £30,000 - £34,000 per annum (DOE)
Hours: Monday to Friday
An excellent opportunity has arisen for an experienced Customer Service Advisor to join a busy, insurance-led Accident Repair Centre in Slough.
This Customer Service Advisor position would suit someone with previous experience working as a Bodyshop Customer Service Advisor, Customer Service Adviser, Automotive Customer Service Advisor, Service Advisor or Customer Care Advisor within an Accident Repair Centre, Bodyshop or Vehicle Repair environment.
As a Customer Service Advisor, you will be the first point of contact for customers throughout the repair process, delivering exceptional customer service whilst supporting the day-to-day operation of the bodyshop.
Key Responsibilities
- Manage all Customer Service Advisor duties within the bodyshop.
- Provide outstanding customer service by telephone, email and face-to-face.
- Keep customers updated throughout the repair journey.
- Explain completed repair work and obtain customer authorisation where required.
- Complete administration and maintain accurate customer records.
- Liaise with estimators, technicians, insurers and customers to ensure repairs progress efficiently.
- Previous experience as a Customer Service Advisor, Customer Service Adviser, Bodyshop Customer Service Advisor or Automotive Customer Service Advisor.
- Experience within an Accident Repair Centre, Bodyshop or Vehicle Repair Centre is essential.
- Excellent communication and customer service skills.
- Confident using IT systems and bodyshop management software.
- Able to work independently and as part of a busy team.
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