Customer Service Advisor

Do you enjoy helping people and delivering excellent customer service? Join a friendly, supportive organisation where you’ll make a real difference every day in a varied and fast-paced role.

In the Fluent Welsh Customer Service Advisor role, you will be:

• Acting as the first point of contact for customers by telephone, email and letter, providing advice, guidance and support with a range of enquiries, including payments and account queries 
  
• Speaking with customers to update personal information, carry out routine checks, and identify any additional support they may require 
  
• Responding to maintenance and service requests, updating internal systems, raising work requests and coordinating follow-up actions 
  
• Completing a variety of administration tasks, including updating customer records, processing compliance documentation and maintaining accurate work logs
• Delivering a professional, customer-focused service while ensuring information is handled accurately and confidentially 
  

To be successful, you will need:

• Ability to speak Welsh to Level 3, with confidence in everyday conversations and discussions 
• Previous experience in a customer-focused role with excellent interpersonal, written and verbal communication skills 
  
• Strong administration skills with excellent attention to detail 
  
• Good IT and keyboard skills, including experience using Microsoft Office and Windows-based systems 
  
• A positive, organised approach with the ability to prioritise workloads, solve problems and work to deadlines 
  

This is a permanent position working full time, 35 hours per week, Monday to Friday, office-based near Llandudno, annual salary of £28,210 plus an excellent benefits package.

If you're a people-focused individual who enjoys variety, thrives on helping others, and is looking to build a rewarding career in customer service, we'd love to hear from you.