CUSTOMER SERVICE ADVISOR

Customer Service Advisor

Location:             Bournemouth, Dorset

Salary:                £25,000 per annum (increasing after probation)

Hours:                  Monday-Friday 8:30am – 5:00pm (+ The occasional Saturday)

About the Opportunity:

Are you looking to establish a rewarding career in a professional office environment? A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth.

This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development.

Key Responsibilities:

As a Customer Service Advisor, you will report directly to the Customer Service Manager and act as the first point of contact for clients and suppliers. Your day-to-day duties will include:

• Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.
• Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience.
• Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams.
• Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication.
• Updating and maintaining accurate client records, including company names and location changes.
• Monitoring and checking client deliveries, updating purchase orders accordingly.
• Sourcing emergency suppliers when required and verifying their documentation against regulatory standards.
• Escalating complex issues to the Customer Service Manager to ensure swift resolution.
• Assisting the management team with ad-hoc projects and administrative tasks.

What We Are Looking For:

While previous office experience is a bonus, it is not essential. We are looking for individuals who possess:

• Strong verbal and written communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage tasks in a fast-paced environment.
• A positive, proactive attitude and a willingness to learn.
• The ability to work effectively as part of a close-knit team.

Benefits & Culture:

This business prides itself on creating an outstanding work environment where employees feel valued. Alongside a structured training programme, you will benefit from:

• Starting Salary: £25,000, rising after probation.
• Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days).
• Bank Holidays: No bank holiday working required.
• Healthcare: Private healthcare plan option available post-probation.
• Wellbeing: On-site gym access and complimentary chiropractor sessions upon passing probation.
• Office Environment: Modern, central office space featuring dedicated breakout areas.
• Perks: Monthly team incentives and complimentary healthy beverages and breakfast options.

If you are ready to take the next step in your career with a supportive company that offers fantastic perks and a brilliant culture, please submit your CV for consideration.