Customer Service Advisor in Batley
Posted by Talent-UK Ltd
£26,000 – £27,000 a year
Batley · Permanent
£26 - £27k basic with opportunity of an additional annual bonus
Monday - Friday - 9am - 5pm
Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? Do you come from a furniture background?If so, this is a great opportunity for you!
As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You'll need to demonstrate your experience whilst dealing with our customers
They are a small friendly busy team with a positive can-do attitude.
This is a non customer facing role working in the expanding head office based in Batley, West Yorkshire.
Duties
- Being the first point of contact to all new or existing customers, either over the phone or via email. (There is no face to face)
- Dealing with a wide range of enquiries from pre sales, chasing orders, dealing with complaints, escalations to after sales.
- Liaising with internal departments in order to resolve all customer queries fast and efficiently.
- Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.
- Chasing delieveries
- Arranging transport
- Element of administration to the role, updating systems, maintaining customer details and accounts.
- Complaint handling
- Previous experience working in the Bed and/or Furniture industry - ESSENTIAL
- Sales experience is an advantage
- Inbound calls and emails in a similar role would be ideally suited to the position
- Online Web Chat - Advantage but not essential as training will be provided
- Excellent communication skills, both written and verbal
- Computer literate
- Good numerical skills and attention to detail,
- CRM experience an advantage
- Zendesk Experience an advantage
- You will have the ability to listen and to think on your feet,
- You will enjoy working in a small, friendly team and be approachable in nature
- A can-do attitude
- Excellent career progression
- Great staff discounts
- High spec systems
- Loyalty schemes
- Annual pay reviews
- Located near to Batley train station, so great transport to us
- Free onsite parking
- Opportunity to earn £5,000 to £8,000 in bonuses a year
INDM
Apply Now →
Application opens at the source listing. Free for jobseekers.