Customer Service Advisor

About the Role

My client is seeking a friendly and professional Customer Service Advisor to join a great team. This is a fantastic opportunity for someone with strong administrative skills who is confident speaking with customers over the phone and has previous experience within housing, property management, student accommodation, or a similar environment.

You will be the first point of contact for residents and customers, providing excellent service while ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

• Respond to customer enquiries via phone, email, and face-to-face interactions.
• Provide excellent customer service and resolve issues promptly.
• Maintain accurate records and update internal systems.
• Handle administrative tasks including data entry, filing, and correspondence.
• Liaise with internal departments and external stakeholders where required.
• Manage complaints and escalate issues appropriately.
• Support residents and customers throughout their tenancy or accommodation journey.

Requirements

• Previous experience in a Customer Service Advisor or similar role.
• Strong administrative and organisational skills.
• Comfortable and confident speaking on the phone.
• Experience working within housing, residential property, lettings, or student accommodation.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Good IT skills, including Microsoft Office.