Customer Service Advisor

Customer Service Advisor

Location: Office-based - Bredbury, Stockport 

Salary: £26,200 - £28,500 (depending on experience)

Hours: Monday - Friday 9 - 5 

About the Company

My client is a growing business that combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles. With a small, close-knit team and a focus on delivering high-quality service across multiple products, this is a great opportunity to join a company where your contribution will truly matter.

The Role

We're looking for a proactive and organised Customer Service Advisor to join our team. This is not a scripted call centre role - you'll have the autonomy to problem solve, investigate issues, and support customers across a range of services.

Working closely with internal teams, including telematics and technical specialists, you will provide high-quality support to a primarily B2B customer base (car dealerships) while also assisting with operational processes.

No two days are the same - this is a fast-paced, varied role where initiative and adaptability are key.

Key Responsibilities

• Deliver excellent customer service 
• Handle both inbound customer quieries, chatbox and email
• Investigate issues and work with technical teams to find solutions
• Support operational tasks such as booking jobs and managing calendars
• Manage multiple tasks and priorities in a fast-paced environment
• Take full ownership of customer queries from start to finish

What We're Looking For

• Previous experience in customer service (inbound or outbound)
• Strong problem-solving skills and ability to think independently
• Highly organised with excellent time management
• Confident communicator able to engage with people at all levels
• Calm under pressure with strong attention to detail
• Positive attitude with a willingness to learn and get stuck in
• Ability to work accurately while maintaining pace
• A team player who follows processes but can also use initiative

What You'll Get

• Salary between £26,200 - £28,500
• Opportunity to work in a growing company with progression opportunities
• Exposure to multiple areas of the business (customer service, operations, technical)
• A supportive, small team environment 
• Room for progression within a growing company 

For further information please contact Amanda at Time Recruitment