CUSTOMER SERVICE ADVISOR
West Midlands and Worcestershire Perm Hub
Redditch
£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.
We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused, and comfortable managing a variety of administrative tasks in a fast-paced trade environment.
Customer Service Advisor Key Responsibilities
- Handle customer enquiries and process orders for products
- Provide excellent customer service by keeping customers informed throughout the order and delivery process
- Answer incoming telephone calls and respond to emails, letters, and other correspondence
- Liaise with carriers regarding delivery enquiries and updates
- Input customer orders onto the computer system and produce relevant sales documentation
- Raise internal paperwork including collection notes, credit requests, and purchase orders
- Maintain accurate records, including monitoring and booking in direct container shipments to customers
- Previous experience in customer service or administration
- Strong organisational skills and attention to detail
- Confident using computer systems and office software
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and work well under pressure
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Application opens at the source listing. Free for jobseekers.