Customer Service Advisor in Downe
Posted by Zoom Recruitment
£26,000 – £26,500 a year
Downe · Permanent
Do you enjoy building relationships with customers, solving problems and making sure every customer receives a positive experience? We are working with a well-established and successful UK business who are looking to welcome a Customer Service Advisor to their team. This is a great opportunity for someone with previous customer service experience who enjoys a varied, customer-facing role.
You will play an important part in supporting both trade and retail customers, acting as a key point of contact for enquiries, processing orders and helping to ensure everything runs smoothly. You will be joining a supportive team where developing your product knowledge and building strong customer relationships will be an important part of the role.
Your responsibilities as a Customer Service Advisor will include:
- Managing incoming customer calls and responding to a variety of enquiries in a timely and professional manner.
- Advising customers on products, services and general queries.
- Taking ownership of customer issues and complaints, working towards positive resolutions.
- Processing customer orders, invoices and associated paperwork accurately.
- Providing regular updates to customers and keeping them informed throughout the process.
- Working closely with internal departments to ensure enquiries are handled efficiently.
- Building and maintaining strong working relationships with trade and retail customers.
- Providing administrative support to the wider team and Area Sales Managers where required.
- Learning about the company's product range to confidently assist customers and provide relevant information.
We are keen to hear from candidates who are approachable, organised and naturally customer-focused. For the Customer Service Advisor we are ideally looking for:
- Previous experience in a Customer Service or Customer Support position.
- Experience handling customer enquiries within a busy, fast-paced environment.
- A confident and professional telephone manner.
- Strong verbal and written communication skills.
- Good IT skills and the ability to pick up new systems quickly.
- Excellent attention to detail, particularly when handling orders and customer information.
- A patient and solutions-focused approach when dealing with customer concerns.
- The ability to work independently as well as contribute positively within a team.
If you have a passion for customer service and are looking to join an established business where you can develop your skills and build long-term relationships, we would love to hear from you. We welcome applications from Customer Service Advisors, Customer Support Representatives, Customer Care Executives and anyone with relevant experience in a similar position.
Apply today with your up-to-date CV for immediate consideration. Please note that due to the high volume of applications, we are unable to respond to every applicant. If you have not been contacted within seven days, please assume that you have not been successful on this occasion.
Zoom Recruitment Services Ltd is a specialist recruitment agency supplying permanent, temporary and contract staff across the Commercial, Logistics, Industrial and Technical sectors. We are accredited members of the Recruitment and Employment Confederation (REC) and are committed to following professional and ethical working practices.
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