Customer Service Agent
Boden Group
Location: Central Cambridge
Contract: Temporary
Pay: £18p/h
Are you a people person with excellent communication skills and a passion for delivering outstanding customer service?
We're recruiting for a Customer Service Agent to join a busy student accommodation team in Central Cambridge. This is a fantastic opportunity to work in a friendly, fast-paced environment where you'll play a key role in ensuring students and visitors receive an exceptional experience.
Key Responsibilities
- Provide a welcoming and professional front of house service to students, visitors and contractors.
- Act as the first point of contact for all student enquiries, both in person, over the phone and via email.
- Manage bookings, appointments and meeting room reservations accurately.
- Deliver exceptional customer service, resolving queries efficiently and escalating issues where appropriate.
- Support the day-to-day operation of reception, ensuring the area remains organised and presentable.
- Maintain accurate records and update internal systems with enquiries and bookings.
- Assist with general administrative duties to support the wider site team.
- Build positive relationships with residents, creating a welcoming and supportive environment.
- Previous experience in customer service, reception or administration.
- Excellent communication and interpersonal skills.
- Confident using Microsoft Office and general computer systems.
- Organised, proactive and able to manage multiple tasks.
- Friendly, approachable and professional with a positive attitude.
- Experience within student accommodation, hospitality, facilities management or a customer-facing environment is desirable but not essential.
Apply today to find out more.
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