Customer Service Agent

Customer Support Agent
Location: Sheffield  
Job Type: Permanent
Department: Customer Support
Office Based 37.5 hours a week
Monday to Friday 8.30am to 5pm, early finish one day each week on a rota basis.
Office based 
Salary: £24,785

Elevation Recruitment Group are recruiting for a Customer Support Agent to join a busy and fast-paced team in Sheffield. In this role, you will support the Internal Account Manager with the day-to-day management of customer accounts, ensuring orders are processed smoothly from order call-off through to successful installation and payment.

You will be responsible for maintaining strong relationships with customers while ensuring orders are processed accurately and efficiently. This role requires excellent organisation, attention to detail, and the ability to work at pace in a customer-focused environment.

Key Responsibilities of a Customer Support Agent

• Accurately process customer orders using an ERP system
• Manage customer orders from call-off through to installation completion
• Build and maintain strong relationships with customers and internal teams
• Work closely with Installation, Production, Warehouse, Planning, Logistics, Sales and Marketing teams to ensure smooth order fulfilment
• Monitor customer order banks and maintain regular communication with sites and sales teams
• Assist with the cash collection process and handle escalated collection queries
• Produce customer care reports and manage outstanding replacement or remedial works
• Support the Accounts department with customer queries relating to invoices, credits, and orders
• Provide accurate information across internal systems
• Identify opportunities to improve efficiency within the order entry process

Skills & Experience

• Previous experience in Customer Service Administration or Sales Administration is desirable
• Experience managing or supporting customer accounts
• Strong customer service background, ideally within retail or a customer-facing environment
• Excellent communication skills with a confident telephone manner
• Strong attention to detail and accuracy
• Strong organisational skills and ability to work both independently and within a team
• Intermediate Microsoft Excel
• Comfortable working with ERP and scheduling systems
• Strong administrative and data management skills

Join a fast-paced and supportive team where you can use your customer service and administration skills to make a real impact while developing your experience in a well-established business, contact Amy Wood at Elevation Recruitment Group