Customer Service Agent

Are you passionate about delivering exceptional customer service and looking for a business where you can have longevity? If so, this could be the perfect opportunity for you.

Known for investing in its people and boasting outstanding staff retention, this successful and growing company is looking to welcome a Customer Service Executive to its close-knit team. You'll be joining a business where employees are genuinely valued, with many team members having progressed and thrived over a number of years.

As the company continues to grow, they are seeking someone who is customer-focused, proactive, and eager to make a positive impact. In return, you will become part of a supportive, forward-thinking business that offers stability, development opportunities, and a culture you'll be proud to be part of.

What’s in it for you?

⦁    Work hours: Monday to Friday - 9am to 5pm
⦁    Salary: £25,000 to £26,000
⦁    24 days holiday 
⦁    Pension scheme
⦁    Healthcare scheme
⦁    Christmas shutdown
⦁    Onsite car park

Customer Service Executive Responsibilities:

⦁    Take ownership of queries from initial phone call through to successful set-up, ensuring all information is processed accurately and efficiently
⦁    Act as the primary point of contact for customers, providing guidance and reassurance throughout
⦁    Gather and verify all relevant claim information throughout the process
⦁    Keep customers informed throughout the processes, informing them of next steps and any additional requirements
⦁    Deliver an exceptional level of customer service across all touchpoints, consistently meeting service standards and ensuring positive customer outcomes
⦁    Work closely with internal teams to ensure claims are set up and progressed as they should

Customer Service Executive Skills and Experience:

⦁    Previous experience in a customer service is essential
⦁    A customer-first approach, with a genuine passion for delivering outstanding services and creating positive customer experiences
⦁    Proactive, positive, and empathetic, able to remain calm when dealing with customers
⦁    Excellent communication skills, with the ability to build rapport and provide clear, professional guidance over the phone
⦁    Superb IT skills, comfortable using databases and CRM systems
⦁    Strong attention to detail and the ability to accurately capture and record information