Customer Service Analyst

Customer Service Analyst (Temporary Contract 6–12 Months), Basildon, Essex, Hybrid Working

We are looking for a Customer Service Analyst / Business Administrator to work in busy head office environment on an initial temporary 6–12 month contract (equivalent to approx £35,000 per annum).  

This role is ideal for a highly organised individual who enjoys working with data, reporting, and business administration. You will support a cross functional team by analysing business performance information, producing reports, and providing valuable insights to help drive operational improvements.

Key Responsibilities:

• Analyse customer service and operational data to identify trends and opportunities for improvement.
• Produce regular reports and management information using Excel.
• Maintain and update reporting tools, dashboards, and databases.
• Support the Customer Service team with administrative and analytical activities.
• Ensure data accuracy across multiple systems and reports.
• Prepare and present findings and recommendations to colleagues and stakeholders.
• Support ongoing projects and continuous improvement initiatives.

Essential Skills & Experience:

• Previous experience in a business administration, reporting, analyst, or customer service support role.
• Strong Microsoft Excel skills, including:
  • Pivot Tables
  • VLOOKUPs/XLOOKUPs
  • Data manipulation and analysis
• Comfortable working with data and producing meaningful reports.
• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Confident presenting information to colleagues and management.
• Strong communication skills, both written and verbal.
• Ability to prioritise workload and work independently.

What's on Offer?

• Opportunity to work for an international business.
• Collaborative and supportive team culture.
• Gain experience within a busy UK Head Office environment.
• Immediate start available.

This Customer Service Analyst role is commutable from Basildon, Benfleet, Wickford, Southend-on-Sea, Billericay, Rochford, and surrounding areas.

To apply please send your CV to Luke Smith at Euro Projects Recruitment Ltd.

Visit the Euro Projects Recruitment website to search our latest permanent, contract and interim vacancies.

“Please note that if you are not contacted within the next ten days then your application, on this occasion, has not been successful.  We thank you for taking the time to apply.”

This job is posted by Euro Projects Recruitment, a recruitment consultancy specialising in engineering and manufacturing appointments from tool room to boardroom. We combine over 100 years of technical knowledge and recruitment expertise to introduce the best candidates to the best companies. We are passionate about your future and persistent in our efforts to secure you the right job.