Customer Service and Operations Executive

Customer Service & Operations Executive

Leeds City Centre | Hybrid Working | £27,000-£30,000 + Excellent Benefits

Are you an organised, proactive professional who enjoys variety in your role? Do you thrive in a fast-paced environment where no two days are the same?

We're recruiting on behalf of a well-established and growing business within the design and distribution sector, looking to appoint a Customer Service & Operations Executive to join their friendly and collaborative team.

This is an exciting opportunity for someone who enjoys combining excellent customer service with operational coordination, purchasing support and supply chain administration. You'll work across multiple business functions, playing a key role in ensuring customers receive an exceptional experience while supporting the smooth running of day-to-day operations.

As Customer Service & Operations Executive, you'll be responsible for:

• Providing first-class customer service, responding to enquiries and processing customer orders.
• Supporting the sales team by monitoring customer demand and following up outstanding orders.
• Raising and managing supplier purchase orders.
• Monitoring supplier deliveries and communicating updates where required.
• Liaising with suppliers, logistics providers and warehouse partners to ensure smooth operations.
• Assisting with stock replenishment and inventory processes.
• Investigating and resolving customer and delivery queries.
• Maintaining accurate customer, product and order information.
• Supporting continuous improvement across customer service and operational processes.

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• A confident communicator who enjoys building relationships.
• Able to prioritise a varied workload and remain calm under pressure.
• Proactive with a positive, can-do attitude.
• Experienced in customer service, operations, logistics or administration.
• Comfortable using business systems (ERP, CRM or order management experience would be advantageous, but not essential).

• Salary of £27,000-£30,000 depending on experience.
• Hybrid working (3 days in the office, 2 from home).
• 25 days' holiday plus Bank Holidays.
• Monday to Friday working hours (8:30am-5:00pm).
• A supportive, collaborative team environment.
• Genuine opportunity to develop your skills across customer service, purchasing, logistics and operations.

If you're looking for a varied role where you can make a real impact within a growing business, we'd love to hear from you.

Apply today or contact us for a confidential conversation.