Customer Service Assistant at PROPEL HOLDINGS (UK), Nottingham

About the job

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

About You:

We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

Responsibilities:

The role is focused on supporting our existing customers with a wide range of queries & payment plan support. You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.

The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.

Requirements:

• Strong communication skills both verbal and written
• Excellent organisational skills and can multi-task
• Good attention to detail
• Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
• Proficient IT skills

Desirable:

• Financial services background
• Experience dealing with vulnerable customers
• Call centre experience
• Salesforce background

Shift Pattern:

Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).

Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).

Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).

This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.

Benefits To Joining Propel

• Competitive salary
• Pension
• 20 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.

Our Culture

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.

Equality, Diversity & Inclusion

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.