Customer Service Co Ordinator

Customer Service Helpdesk / Coordinator

Location: London

Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo.  Monday is a mandatory office day and a day choice.

About the Role

We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues.

The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery.

Key Responsibilities

• Handling incoming customer enquiries via telephone and email.
• Providing excellent customer service and resolving issues efficiently.
• Coordinating and scheduling works with customers and field-based staff.
• Maintaining accurate records and updating internal systems.
• Producing reports and processing information accurately.
• Assisting with administrative tasks and supporting the wider team.
• Ensuring customer requests are handled in a professional and timely manner.
• Working independently while also contributing positively to a team environment.

Skills and Experience Required

• Previous customer service experience is essential.
• Strong numerical skills and confidence working with figures.
• Good knowledge of Microsoft Word and Excel.
• Excellent communication and organisational skills.
• Reliable, punctual, and professional approach to work.
• Ability to work independently using initiative.
• Strong attention to detail and problem-solving skills.
• A positive attitude and willingness to learn.
• Salesforce experience would be advantageous but is not essential, as full training will be provided.