Customer Service Co-ordinator

Customer Service Co-ordinator

📍 Henley-on-Thames | 💰 c£28,000 DOE | 🕒 Full Time, Monday–Friday

Join a busy, customer-focused team where no two days are the same.

We are seeking an organised and proactive Customer Service Co-ordinator to support our valued clients and be the central point of contact for customer enquiries, orders and service requests. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you. 

The Role

As a Customer Service Co-ordinator, you'll play a key role in ensuring customers receive a seamless service. You'll manage enquiries, coordinate engineer schedules, process orders, and keep operations running smoothly.

Key Responsibilities

• Handle customer enquiries via phone, email, and monitoring systems
• Log service requests and orders accurately onto the CRM system
• Schedule and allocate engineer service calls
• Coordinate service visits and ensure tasks are completed efficiently
• Arrange customer deliveries through courier services
• Maintain accurate customer records and databases
• Liaise with suppliers and couriers to ensure timely deliveries
• Support the ICT team with customer connections to remote monitoring systems
• Deliver a professional, friendly, and solutions-focused customer experience throughout

What We're Looking For

• Previous experience in a customer service, service coordination, administration, or scheduling role
• Excellent organisational skills and strong attention to detail
• Ability to manage multiple priorities in a busy environment
• Strong IT skills, including Microsoft Office
• Confident communicator with a professional and customer-first approach
• Positive, proactive attitude and strong problem-solving skills
• Experience using CRM systems would be an advantage

What's On Offer?

✅ Salary c£28,000 DOE
✅ Supportive and collaborative team environment
✅ Ongoing training and development opportunities
✅ Stable, full-time Monday–Friday position
✅ Opportunity to make a real impact within a growing business

Apply today if you're a highly organised customer service professional looking for your next challenge in a varied and rewarding role.