Customer Service Coordinator

Customer Service Coordinator | Maidstone | Full-time or Part-time Considered | 25 Days Holiday + Bank Holidays | Join a growing business where you'll be the key link between customers and internal teams, managing orders, resolving enquiries and delivering an outstanding customer experience every day.

Customer Service Coordinator

Maidstone

Salary: Up to £30,000 per annum
Full-time (37.5 hours per week) 
25 days holiday + bank holidays + long service awards

The Opportunity

Are you passionate about delivering exceptional customer service and looking for a role where you can make a real impact?

Our client is a successful and growing organisation seeking a Customer Service Coordinator to join their friendly and supportive team. This is an excellent opportunity for someone with strong administration and customer service experience who enjoys building relationships, solving problems and working in a fast-paced environment.

As a key member of the team, you'll act as the main point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately from start to finish.

Why Join Our Client?

• Supportive and collaborative team environment
• Opportunity to develop and grow your career
• Varied role with exposure to multiple departments
• Stable and expanding business
• Excellent holiday entitlement
• Friendly and professional working culture

Key Responsibilities

• Managing customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Building positive customer relationships
• Resolving queries and service issues professionally
• Maintaining accurate CRM records
• Supporting quotations and customer pricing enquiries
• Liaising with internal departments to ensure smooth order fulfilment
• Assisting with logistics and stock-related administration
• Identifying opportunities to improve customer service processes
• Providing general administrative support

What We're Looking For

• Previous customer service and administration experience
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• High attention to detail and accuracy
• Experience using CRM systems
• SAP Business One experience would be advantageous
• A positive, proactive and solution-focused approach
• Ability to manage multiple priorities effectively

If you're looking for a rewarding customer-focused role within a growing business, we'd love to hear from you.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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