Customer Service Coordinator

The role of Customer service coordinator is position that requires strong customer service skills, patience, atd and to be able to organise/prioritise his/her daily tasks to ensure all daily and weekly objectives are met.

• The ability to build up a strong rapport with customers, and fellow colleagues.

• Ensure high quality customer service for the services we supply

• To be a team player and show initiative planning out day to day workload.

Key Responsibilities

• Provide high level service support to Customer service Engineers and external customers.

• Interface with cross functional work teams such as Engineering, Customer support//sales and marketing.

• Create and maintain service information within the CRM.

• Chasing Engineers to ensure the final documentation is available once a service visit is complete.

• Ensuring all in house repairs are scheduled in a timely manner

• Raising of service cases, coordinating the service team to ensure resource, calibration artefacts and spare parts are available for the Engineer to complete the task in the most cost effective way.

• Timely and professionally handle customer service calls and issues arising from the field service visits.

• Ability to remain calm under strict conditions and pressures.

• Ability to maintain records timely and accurately.

• Good decision making, IT and communication skills.

• Encouraging and motivating people; sporting a responsible attitude.

Accountability

• Be a supportive and approachable member of the customer service team promoting openness and honesty.

• To operate within the overall policy of the organisation and to keep within its written rules set out in the company handbook.

• Responds to broad guidelines set down by the Service Team Leader

• Collective responsibility for Customer Service under the direction of the Service Team Leader

Required Skills, Knowledge and Expertise

• Experience working in a customer service background.

• Highly organised and highly motivated to deliver the best possible service to customers.

• Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.

• Strong verbal and written communicator to report into management level 

• Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately.

• Working knowledge of MS office products and CRM software.