Customer Service Coordinator

Are you someone who thrives on organisation, communication and keeping a busy operation running smoothly? This Customer Service Co‑Ordinator role is perfect for a natural problem‑solver with a positive, can‑do attitude - someone who loves helping people, enjoys routine, and takes pride in delivering exceptional customer experiences.

Staffline is recruiting Customer Service Co‑Ordinators in Hull.

The rate of pay is £25,000 to £30,000 per annum, depending on experience.

This is a full‑time role working Monday to Friday, 42 hours per week, and the hours of work are:

- Monday to Thursday 7:30am to 4:30pm
- Fridays 7:30am to 4pm

Your Time at Work

As our Customer Service Coordinator, you'll become the heartbeat of the Customer Service and Sales support function. Your day will be varied, fast‑paced and genuinely valued across the business.

Key duties:
- Sales Support - Process orders, prepare quotations, send product information and follow up with prospects.
- Customer Enquiry Management - Handle incoming calls, emails and digital enquiries, process orders through Sage, and ensure every customer feels supported.
- Operations Liaison - Communicate with suppliers, couriers and internal teams to keep everything moving.
- General Admin - Manage inboxes, proposals, service agreements, renewals, lead banks and provide EA support when needed.
- SLT Support - Attend meetings, take minutes, build presentations and occasionally support credit control.

Our Perfect Worker

What Success Looks Like:

You'll be measured on responsiveness, accuracy and customer satisfaction - and you'll be empowered to deliver excellence.

- Orders input into Sage within 2 hours
- Customer enquiries responded to within 2 hours
- CRM & Sage records always accurate
- Customers consistently rating the business as one they'd recommend
- Hitting or exceeding CS Team KPIs

What You'll Bring:

- High attention to detail
- Strong time & task management
- Excellent communication skills
- Confidence with computer systems & spreadsheets
- A positive, adaptable, customer‑first mindset
- Enjoyment of routine, process and continuous improvement
- Experience in customer service or credit control is beneficial

Training & Development:

You'll receive comprehensive training including:
- On‑the‑job training with all teams
- Product training videos
- Access to onboarding materials
- Coaching and development resources
- Sales training (telephone & face‑to‑face)
- Support for additional study if required

Key Information and Benefits

- Excellent basic salary
- Bonus scheme from year two
- Daily breakfast & lunch provided
- Health & wellbeing plan
- Supportive, friendly team culture
- Free car parking on site
- Full training provided

Why This Role?
You'll be joining a business that genuinely values customer care, teamwork and continuous improvement. If you're honest, patient, enthusiastic and love solving problems, you'll thrive here.

Job Ref: 6SP

About Staffline

Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information

- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.