Customer Service - Desk Operator in Telford

Customer Service – Desk Operator | Telford, Newport, Shropshire | Full Time / Part Time | From £22,000pa +

Our client is a successful taxi and PSV company based in Telford, Newport, Shropshire. Due to continued success, they are looking to recruit a Desk Operator to join their team. This is a fantastic opportunity for someone with a passion for customer service to join a well-regarded company. Full training will be provided on the specialised taxi booking computer system.

The Role

Working as part of a team of professional drivers and desk operators, you will be responsible for answering telephone enquiries in a polite, friendly and efficient manner, inputting customer bookings onto the computer system and ensuring emails and online bookings are entered correctly. You will also ensure all bookings are dispatched on time using the computer system.

Key Responsibilities

• Answer telephone calls in a polite, friendly and efficient manner
• Input customer bookings onto the computer system
• Ensure email and online bookings are entered correctly
• Ensure all bookings are dispatched on time using the computer system
• Work as part of a team of professional drivers and desk operators

Requirements

Essential

• IT skills
• Excellent communication skills
• Ability to work flexible shift patterns

Desirable

• Experience in a similar role
• Previous customer service experience

What’s In It For You

• Salary from £22,000 per annum
• Full training provided
• Company pension
• Free car parking
• Friendly team of professional staff
• 28 days' holiday
• Potential progression to a management position
• Staff discounts
• Birthday off
• Company work events

Application Information

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